Senior Product Manager (SaaS / Apps)

Job description

Graphite is a boutique digital marketing firm that builds scalable growth engines for consumer technology companies such as Ticketmaster, MasterClass, and Honey. We specialize in search engine optimization (SEO), content strategy, mobile app growth, and conversion optimization. We are a fully distributed team that is dedicated to creating an environment where you do the best work of your career. With headquarters in San Francisco and team members across the United States, Latin America, and Asia, we are ready to welcome our next team member!

As the Sr. Product Manager for our internal team, you’ll deliver next-generation experiences in growth marketing and digital experiences. In this role, you’ll lead the development of the feature roadmap through conducting user research, analyzing the competition, understanding key product metrics as well marketing and supply trends. The Product Manager will be responsible for understanding how our product works and for leading and supporting the Engineering and Data teams as they develop new/enhance features and projects while striving to deliver a high-impact product. Living the vision, strategy and roadmap of the product is a must.


Job requirements

What you'll do :

  • Owning the product and working closely with end-user interactions to make all required changes to create a premium experience for all users.

  • Clearly communicate product ideas, user value, and benefits to our users and internal partners

  • Proactively identify product risks and mitigate inter-project and inter-team issues

  • Write specs, work cross-functionally with design and engineering, launch features, analyze results, synthesize insights, and iterate

  • Measure success using version tests to drive up conversion, revenue, retention, and customer happiness

  • Present clear measurable objectives that will lead to achieving business goals

  • Execute cross-functional projects from kickoff to completion. To include: initiating, planning, scheduling, forecasting, budgeting, and coordinating all activities while working to ensure project deliverables are on track, on time, and in scope

  • Act as a key liaison between our internal development team and business stakeholders, own communication & reporting on product status, deliverables, key decisions, and action items

  • Support the spirit of continuous improvement by developing processes, frameworks and best practices that enable the product team to operate with greater predictability, visibility, and efficiency

  • Manage and report on budget adherence, performance trends, product progress, and stakeholder happiness to senior management

  • Mentor and develop other members of the product team as we grow and scale.


  • Bachelor’s degree in Engineering, Computer Science or equivalent related professional experience

  • Experience building SaaS products required

  • 4+ years of product management experience in a technical, data-oriented environment or equivalent experience.

  • Ability to partner effectively with cross-functional geographically disparate teams

  • Ability to manage nearshore and offshore remote teams.

  • You will be very collaborative partnering closely with our engineering, data analytics, UX/UI and graphic designers to find creative solutions to address customer needs

  • Proven track record managing multiple project deadlines in a cross-functional environment

  • Ability to develop strong working relationships with peers and project members, people love working with you.

  • Self-driven motivation with a drive for action

  • Excellent critical thinking skills

  • Ability to work independently with minimal instructions

  • Proven ability to perform effectively in a fast-paced environment

  • Articulate written and verbal communication skills

  • Ability to read, write and speak fluent English

How we’ll help:

Graphite’s mission is to create an environment where you build the best work of your career. In order to facilitate this, we provide:

  • Process As Needed - We view process as a way to empower better work, not as a series of dogmatic rules. We develop the best internal processes as we do products - through iteration, measurement, and continuous improvement.

  • Autonomy - We trust you to be excellent at what you do. We will provide as much support as needed when needed, but no more. You will have autonomy and agency to drive projects forward, and own decisions and outcomes.

  • Flexible Work Environment - Everyone’s optimal work style is unique. We operate as a distributed team across North & Latin America and Asia. We optimize for productivity and performance, not time spent in an office. Help us build an optimal work environment that fits you as an individual.

  • Compensation - We want to work with the best people in the World and compensate accordingly.

  • Vacation & Time Off - In order to be the best version of yourself, you need time to recharge. We offer flexible PTO. Take time when you need it.

  • Benefits - We will ensure you have quality health care coverage and opportunities to further your education.

Graphite provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information or any other protected classification.