Editorial Operations Specialist

Job description

Graphite is a boutique digital marketing firm that builds scalable growth engines for consumer technology companies such as Ticketmaster, MasterClass, BetterUp, and Honey. We specialize in search engine optimization (SEO), content strategy, mobile app growth, and conversion optimization. We are a fully distributed team that is dedicated to creating an environment where you do the best work of your career. With headquarters in San Francisco and team members across North America, Latin America, Europe, and Asia, we are ready to welcome our next team member!

Content Operations Specialist

Job Tasks:

  • Content uploads on Webflow and WordPress.

  • Assisting with organizational processes helping the team to stay organized.

  • Monitor the arrival and progress of content to verify that it is available in a timely manner.

  • Follow up with clients in the event of data problems, to research and resolve customer service concerns in delivery delays, article display, content coverage, etc.

  • Fix files containing inaccurate and corrupt data via online editorial tools.

  • Efficiently handle requests for the deletion and correction of content.

Job requirements

Basic Qualifications

  • Currently pursuing a Bachelor's degree in Communication, Journalism, or Marketing or recently graduated with significant work experience.

  • Excellent communication, customer service, and relationship-building skills. Strong listening and conversational skills.

  • Detailed oriented

  • Familiarity of G Suite (formerly Google Apps for Work)

  • Strong critical thinking and problem-solving skills.

  • Demonstrated ability to work independently as well as in a team environment.

How we’ll help:

Graphite’s mission is to create an environment where you build the best work of your career. In order to facilitate this, we provide:

  • Process As Needed - We view the process as a way to empower better work, not as a series of dogmatic rules. We develop the best internal processes as we do products - through iteration, measurement, and continuous improvement.
  • Autonomy - We trust you to be excellent at what you do. We will provide as much support as needed when needed, but no more. You will have autonomy and agency to drive projects forward, and own decisions and outcomes.
  • Flexible Work Environment - Everyone’s optimal work style is unique. We operate as a distributed team across North & Latin America and Asia. We optimize for productivity and performance, not time spent in an office. Help us build an optimal work environment that fits you as an individual.
  • Compensation - We want to work with the best people in the World and compensate accordingly.
  • Vacation & Time Off - In order to be the best version of yourself, you need time to recharge. We offer flexible PTO. Take the time when you need it.
  • Benefits - We will ensure you have quality health care coverage and opportunities to further your education.

Graphite provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information or any other protected classification.