Director of Client Services, SEO and Content Marketing

Job description

Graphite is a boutique digital marketing agency that builds scalable growth engines for consumer technology companies such as Ticketmaster, MasterClass, BetterUp, and Honey. We specialise in search engine optimization (SEO), content strategy, mobile app growth, and conversion optimization. We are a fully distributed team that is dedicated to creating an environment where you do the best work of your career. With headquarters in San Francisco and team members across the US, Canada, Latin America and Europe, we are ready to welcome our next team member!

Reporting directly to the VP of Impact, as a Director of Client Services for editorial SEO, you will be responsible for client communication, streamlined workflows and integrating SEO into the editorial process for maximum client growth. You should have a passion about efficiency, strategic problem-solving and relationship management. You will foster a culture of high performance, accountability, and lifelong learning. Your partnership with internal team members and external sources will be a valued contribution to the success of Graphite.

This is a fully remote work opportunity.


Responsibilities:

  • Oversee medium to large SEO content marketing projects for high growth startups and enterprise-level clients

  • Develop the client relationship standard for the entire lifecycle and drive the development of strategic client solutions

  • Participate in new business development by proposing appropriate strategies and scoping the level of effort required to deliver impact

  • Run editorial meetings to overcome blockers and ideate strategically to progress team development

  • Provide strategic direction to integrate SEO into the larger editorial strategy that can then be customized for each client’s needs

  • Responsible for ensuring all internal project team members are delivering high-quality work on time and in scope

  • Provide support and strategic direction as it relates to resource management & workflow

  • Ensure client satisfaction throughout the entire engagement by executing premium communication (verbally and in writing)

Job requirements

Job Requirements

  • Prior experience working with US clients is mandatory

  • Excellent communication skills in English (verbal and written)

  • Expert understanding of editorial SEO

  • Editorial background ideally with experience in digital publishing

  • Understand the client’s business goals, competitive set, and marketing mix to align content strategy

  • Solutions and client service-oriented, with an emphasis on creativity and relationships.

  • Provide strategic direction to streamline workflows and integrate the editorial process for maximum client growth

  • Project management skills with the ability to implement and drive projects forward while working collaboratively with internal and external clients.

  • Deep interest in analyzing data and the ability to see beyond the numbers to drive sound content decision-making.

  • Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands.

  • Ability to work in a team environment with a high sense of urgency.

  • Exceptional verbal communications skills as well as strong interpersonal skills.

Plus skills

  • Previous experience as a published writer in varying verticals

  • Experienced in content marketing strategies that have contributed to high performance growth for brands

How we’ll help

Graphite’s mission is to create an environment where you build the best work of your career. In order to facilitate this, we provide:

  • Process As Needed - We view the process as a way to empower better work, not as a series of dogmatic rules. We develop the best internal processes as we do products - through iteration, measurement, and continuous improvement.

  • Autonomy - We trust you to be excellent at what you do. We will provide as much support as needed when needed, but no more. You will have autonomy and agency to drive projects forward, and own decisions and outcomes.

  • Flexible Work Environment - Everyone’s optimal work style is unique. We operate as a distributed team across the US, Canada, Latin America and Europe. We optimize for productivity and performance, not time spent in an office. Help us build an optimal work environment that fits you as an individual.

  • Compensation - We want to work with the best people in the World and compensate accordingly.

  • Vacation & Time Off - In order to be the best version of yourself, you need time to recharge. We offer flexible PTO. Take time when you need it.

  • Benefits - We will ensure you have quality health care coverage and opportunities to further your education.

Graphite provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information or any other protected classification.